Privacy Policy
Last updated: 12 January 2026
Plas Madoc (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Plas Madoc is a historic estate based in North Wales, offering holiday accommodation and related services.
Data Controller: Plas Madoc
Location: United Kingdom
Contact Email: plasmadocllanrwst@gmail.com
What Information We Collect
We may collect and process the following personal information:
Contact details such as your name, email address, phone number, and postal address when you make an enquiry or booking
Booking information including dates of stay, number of guests, and special requests
Payment information, processed securely by third-party payment providers (we do not store card details)
Website usage data such as IP address, browser type, pages visited, and time spent on the site (via cookies or analytics tools)
Communications including emails or messages you send to us
How We Use Your Information
We use your personal information to:
Respond to enquiries and manage bookings
Provide accommodation and guest services
Communicate with you before, during, and after your stay
Improve our website and services
Comply with legal and accounting obligations
We will only use your data where we have a lawful basis to do so.
Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract, where processing is necessary to fulfil a booking or enquiry
Legitimate interests, to operate and improve our business and services
Legal obligation, to meet tax, accounting, or regulatory requirements
Consent, where you have explicitly agreed (for example, optional marketing communications)
Marketing Communications
We will only send marketing communications if you have opted in or where permitted by law. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.
Cookies and Analytics
Our website uses cookies to enhance your browsing experience and help us understand how the site is used.
Cookies may collect anonymous information such as pages visited, time spent on the site, and device and browser type. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy if applicable.
Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third parties only where necessary, such as booking and payment platforms, website hosting and analytics providers, and professional advisers such as accountants or legal advisers. All third parties are required to handle your data securely and in accordance with data protection laws.
Data Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
Data Retention
We retain personal data only for as long as necessary. Booking and financial records are kept for legal and accounting purposes, while enquiry information is retained only as long as needed to respond and follow up. When data is no longer required, it is securely deleted.
Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data where applicable, object to or restrict processing, request data portability, and withdraw consent at any time.
To exercise your rights, please contact us using the details below.
Complaints
If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office.
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the date updated accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact:
Plas Madoc
Email: plasmadocllanrwst@gmail.com